Returns Policy New

Returns Policy

If you are not completely satisfied with your purchase BALI BALM is happy to accept returns within 14 days and will refund you if the product is unused and in the condition that it arrived in. You are responsible for the postage costs associated with returning your item (s) and we strongly advise that you send your returned items using a tracked service to ensure they reach us safely.  Please email within 14 days of purchase with your order number and the correct return address will be provided to you. Please note refunds can take up to 10 days from the moment we receive your return. 

Order cancellation requests can be sent to Orders are processed daily and every effort will be made to accommodate your cancellation request before it leaves the warehouse. If your order is already dispatched you can follow the returns request as above. 

If your order contains a faulty item, please email the team on with the issue, order number and images of the fault. Each query will be dealt with individually. 

Company Registration Number: 10529169
VAT Number: GB368440968
Registered office address: Bali Balm LTD, Impact Hub, 15a Electric Lane, Brixton, London SW9 8LA